Faces of the Army: Adrione Triggs
Divisional IT Help Desk Manager, The Salvation Army Alabama, Louisiana, Mississippi Division
I had a great childhood.
I come from a large family of five brothers and two sisters, so I had a lot of fun as a kid. We were always outside and involved in outdoor activities like Boy Scouts, fishing, and hunting. Because of the size of my family, I always knew that I was going to join the military to pay for college.
I served active duty for the United States Navy for ten years. While deployed, I began working with computers. I enjoyed it, was good at it, and knew I could make it into a career. The transition from the Navy to The Salvation Army wasn’t difficult because there are many similarities—particularly in their commitment to serving others.
I started working at Divisional Headquarters for The Salvation Army as an IT specialist 4½ years ago following the military and worked my way to a senior computer analyst position. Now I’m the Divisional Help Desk Manager. I love that no day is the same, and I actually learn something new every day.
My day-to-day involves a lot of phone calls! I help Salvation Army employees across the Alabama, Lousiana, and Mississippi Corps and Service Centers—that’s 50 plus locations—solving computer and IT issues, helping them get back to work. My favorite part of my job is seeing the smile on someone’s face or hearing the relief in their voice when I’m able to fix something or solve a computer issue for them. I enjoy working with computers and helping others, so it’s a great fit!
I genuinely enjoy helping people and giving back, and The Salvation Army has always been about helping others in the community. They do so much to fight homelessness and support people with no food, no place to go, and who have lost hope. They roll out with trucks and provide food, water, and support to people. I’ve gotten to ride in the canteen and serve our community’s most vulnerable. Seeing the impact we made on lives was life-changing. We gave out hot plates of food, water, and snacks to the homeless. We prayed with them and for them if they wanted. We offered hope to the hopeless and gave them something to believe in.
The Salvation Army is a great place to work. That’s real, and it’s a group effort. We serve as one unit that gives back to the community—that makes it all work.