Emergency Assistance Program
The Emergency Assistance Program provides aid to individuals and families who are in need of immediate assistance. It is designed to provide emergency assistance for people in distress, without discrimination, whose need is brought to The Salvation Army by referral either from another agency or by self-referral. The scope of the service is determined by the needs of the community and available resources of The Salvation Army New Orleans Area Command, which serves the following parishes: Orleans, Jefferson, St. Bernard, St. Tammany, Tangipahoa and Plaquemines. If additional or long-term services are needed, the client will be given a referral to the Department of Social Services, or other agencies. The Salvation Army Emergency Assistance is available to:
- Families and single individuals with low-income or no income
- Families and single individuals involved in seasonal work
- Families and single individuals moving to the area to accept employment
- Families and single individuals experiencing a crisis because of illness or lay-off, separation, etc.
To establish a need for assistance, an interview is conducted and assessment is done on each applicant. Services are provided based on the need of the client and available resources such as food, clothing, furniture, prescription, fire victim assistance, transportation, rent / mortgage and utility assistance.
Emergency Shelter Program
The Salvation Army Center of Hope Emergency Shelter Program was established as a place where the needy in the city could go to get a hot meal and free lodging for the night. In the years that it has been located in New Orleans, it has provided thousands upon thousands of hot meals and nights of safe lodging. This is in keeping with the mission of The Salvation Army, which is “to meet human needs without discrimination.” The program is a complete package of services providing lodging that is clean and comfortable, equipped with a food service and dining program, a carefully protected entrance with security equipment and front desk security on duty around the clock. Routine checks are made throughout the building during sleeping hours. Caseworkers provide social and referral services that are vital to the needs of the clients we serve.
This program provides overnight lodging for single adults and families who have no other options for shelter because of some personal crisis. There are 50 beds for men, 32 for single women (six are designated for seniors and individuals who are disabled) and 6 rooms for women and children. No one eligible for admission shall be turned away except for lack of space. No one shall be denied admission because of race, color, religion, sex, handicap, family status, or nation of origin. Overnight guests seeking a shelter program may meet with a case manager to be screened to determine eligibility for the Women and Children Shelter Program, Created 2 Work, Worker Dorm or the Transitional Housing Program. All participants are expected to cooperate with the rules of the shelter and to cooperate with the residential policy and procedures of The Salvation Army. The shelter provides facilities for showers including towels, soap, deodorant, as well as toothbrushes and toothpaste without charge. Emotional and spiritual care services are also available. Hot meals are provided three times a day for all participants.
Created 2 Work Shelter Housing Program
The Salvation Army Created 2 Work (C2W) Shelter Housing Program offers temporary housing and potential employment opportunities for homeless individuals who have no other options for shelter due to a personal crisis, and is currently unemployed or underemployed; but are physically and mentally capable, and also willing to obtain employment to improve their financial status. The program provides lodging exclusively for a targeted population of single men (32) and women (10).
The immediate goal of the Created 2 Work Program is to provide housing, referral, case management and other supportive services to aid in the process of achieving long-term self-prescribed goals that are directly related to housing and employment sustainability.
The overarching goal of the program is to end homelessness by focusing on increasing the skills and incomes of capable men and women who regularly seek shelter through local emergency shelter programs. Program participants work closely with social service staff including social workers and case managers to identify needs and develop their own personal and individualized plan of action for securing steady employment, developing and maintaining reliable income sources, enhancing life skills, building lasting healthy relationships, increasing nutritional awareness, addressing medical issues appropriately, strengthening spiritual connections and knowledge, locating safe and affordable housing and ultimately making a successful transition from homelessness to independent self-sustained community living with emphasis on strengthening community, family and spiritual relationships.
The objective is to provide housing for at least 32 homeless men and 10 homeless women in a client-centered, goal oriented temporary housing program that is designed to ensure that all participants gain employment, secure permanent and stable housing and opportunities they desire to better themselves. Case managers will advocate for program participants and link them to programs and resources that will enable them to receive emotional, spiritual, medical, mental and physical guidance and care; and assist with navigating through social service systems. Program participants will learn how to access and utilize available resources and services while focusing on building their strengths and being empowered to trust personal decision-making skills.
Transitional Housing Program
Transitional Housing is a live in, long-term residential program (minimum of 7 months and maximum of 24 months) for homeless individuals / families which is designed to support and assist clients in gaining employment and reaching financial / vocational goals toward self-sufficient independent living. The program is also designed to motivate, support and assist residents to obtain permanent housing. Eligible residents for the program are homeless women / single mothers. All residents of the program must be employed or receiving vocational training. In order to accomplish the goal of independence, residents will complete a Family Plan, which will consist of all of the objectives necessary to reach the goal of independent living. A Salvation Army case manager will assist all residents in developing a Family Plan.
The Transitional Housing program is located on the 4th floor of The Salvation Army’s Center of Hope building. There are 10 apartments on the 4th floor; each apartment includes two bedrooms, a living room, full bath, kitchenette and complete furnishings. A communal laundry room is available for each family in the program.
Women & Children Shelter Program
The Salvation Army’s Women and Children Program (WCP) is a 16-bed facility exclusively for single women with children. The overarching goal of the program is to end the homelessness of the eligible program participants by their attainment of permanent or suitable alternative long-term housing. To achieve this goal, each resident is assisted to secure employment and save monies to acquire permanent or long-term housing. By providing a safe, clean and stable living environment, there is adequate time and support for each resident to address their personal barriers to obtaining and maintaining employment / vocational training and budgeting monies to eventually obtain permanent housing.
Seniors and Individuals with Disabilities Services
According to The Salvation Army data the baby boomers, 55-plus age, is the fastest-growing population in the country. In addition, many seniors work their entire lives earning minimum wage at nonunion jobs. Sometimes they are left with no other cushion of savings, thereby when hard times prevail they are unfortunately the most vulnerable to become homeless. This makes a compelling argument for the Center of Hope to have a program that provides assurances for senior benefits. Educational classes and seminars would be the conduit for this assistance as to obtain and secure benefits.
Additionally, the Center of Hope mission is to provide emergency shelter and employment incentives with housing opportunities for our senior and individuals with disabilities, which includes hot meal programs. The seniors and individuals with disabilities program is designed to assist with affordable and permanent housing options and financial literacy through case management as to eradicate the cycle of homelessness with after care if warranted. Each of these processes assist seniors and individuals with disabilities with provision of a variety of activities to meet their diverse needs. Here at the Center of Hope there is an atmosphere of respect and understanding; it is a safe wholesome environment where seniors and individuals with disabilities can develop new friendships and regain stability by securing the benefits they are due, as well as employment if desired.
Case Management Services
It is noted, by the founder of The Salvation Army William Booth, “That persons in dire physical, emotional, financial need required focused attention on those needs as an expression of God’s love and as a pathway to addressing other needs such as spiritual needs.” Booth desired that The Salvation Army address client needs compassionately and skillfully. Thus, he set standards of service that still apply to Salvation Army casework today. Here at the Center of Hope we desire to continue to demonstrate compassion, as well as offer our case management services to our participants by providing sustainable housing options through our rapid re-housing programs and community resource thus; provisional access to short–term and long-term supports and services minimizes confusion concerning accessibility, and enhancement of choice and opportunities for individual and family sustainability.
The case management component to our services provides critical linkages designed to help prevent the revolving door of homelessness and institutionalization style and type expectations. Our social service team implements preliminary assessments with modalities in order to properly advice and support each participant. Our overall goal of case management balances critical needs of participants with the various resources available. Thus, matching participant needs to community based capacities and coordinating service delivery through cost effectiveness. The Center of Hope case management methodologies are results oriented with social service delivery with compassion and dignity as appropriate for sustainable outcomes with a quality lifestyle focus for the participant.
The Salvation Army New Orleans Area Command is proud to be a United Way Partner Agency.